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Ordering Keys

HOW TO ORDER YOUR MERCEDES-BENZ KEY REPLACEMENT

 

Our scrutiny is your peace of mind

Only you or someone you authorize can request a replacement key. This policy is in place to protect you and your vehicle from unauthorized access. So, whether it's you or a trusted representative, make sure you're the one initiating the request. To make the process as efficient as possible, Mercedes-Benz requires specific documentation when ordering and retrieving keys. This includes providing the owner's original title or registration, as well as presenting a matching valid driver's license, passport, or identity card. These documents help verify your identity and ownership of the vehicle, ensuring that the replacement key is issued to the rightful owner.

Once the necessary documentation is provided, the next step is to pick up your new key from a designated Mercedes-Benz Dealer. This step is mandatory for security reasons. When you go to collect your key, it's important to have your vehicle with you. Why? Because the dealer needs your car present to synchronize the new key with your vehicle's security system. This synchronization process is crucial for ensuring that the new key functions properly and is uniquely linked to your car.

By following these steps and providing the required documentation, you can rest assured that your vehicle remains protected and that your new key is seamlessly integrated with your car's security system. Mercedes-Benz is committed to providing exceptional service and ensuring the safety and satisfaction of its valued customers.

 

 

Frequently ​​​​​​Asked Questions​

How do I order a spare or replacement key?

To order a spare or replacement key, you must visit your local authorized Mercedes-Benz dealership in person. The key must be pre-paid and the following documentation must be provided: original copy of vehicle registration and vehicle owner driver's license, passport or identity card.

 
What documentation is required when ordering a key?

As a Mercedes- Benz owner, the following documentation is required: Owners original title or registration and matching driver's license, passport, or identity card. As an authorized representative or delegate, the following documentation is required: The owners original title or registration, the vehicle owner's driver's license, passport or identity card, and a signed and dated letter of authorization from the vehicle owner.

 
Can I order a key over the phone?

No, a key cannot be ordered over the phone. All keys must be ordered in person at your local authorized Mercedes-Benz dealership.

 
Can I reprogram a used key?

No, each key is hard-coded to the unique VIN. Once a key is programmed into a vehicle, it cannot be reprogrammed.

 
Where can I purchase a Mercedes-Benz smart key?

Mercedes-Benz smart keys can only be purchased through an authorized Mercedes-Benz dealership.

 
Can somebody else order and/or pick up a key on my behalf?

Yes, an authorized representative or delegate may order and/or pick up a key on your behalf. The following documentation is required: original title or registration matching the vehicle owner's driver's license, passport or identity card, and a signed and dated letter of authorization from the vehicle owner. In addition, if picking up a key, the authorized representative or delegate must bring the vehicle into the dealership.

 
Why do I have to bring my vehicle in when picking up a key?

The key has to be synchronized to the vehicle and checked for proper operation, and this must be conducted by a qualified technician at an authorized Mercedes-Benz dealership. The dealership also has to ensure that the person picking up the key has the vehicle in their possession, as an additional means of protection for the vehicle owner.

 
What if I cannot get my vehicle to the dealership?

The vehicle must be present when picking up the key to ensure proper synchronization and operation.

 
Do I have to order a key or does the dealership have them in stock?

This varies depending on your vehicle's year and model.

 
My dealership knows me. Why do I need to provide all the documentation?

The process of ordering and synchronizing a new/replacement key must be documented in person with proper paperwork, forms, and signatures. This process is in place to ensure customer as well as vehicle protection, safety, and security.

 
My vehicle is registered with my employer. What documentation is required?

In this case, you must act as a delegate to order and obtain a replacement key with the necessary documentation.

 
Can I get a new key from a licensed locksmith?

No, only authorized Mercedes-Benz dealerships can order and program a key.

 
Will the missing/lost key be disabled?

Absolutely, your dealership can disable the missing/lost key to ensure customer and vehicle security. The vehicle must be at the dealership before a key order can be placed.

 
My key has stopped working. Does it need to be replaced?

Not necessarily. You should always check the battery first. Call or visit your dealership for details on accessing/replacing the battery if necessary.

 
Can the Dealership mail my key to me?

No, the key will be provided upon in-dealership synchronization with the vehicle present.

 
Can I cancel a key order?

Key orders are processed with great expediency. Cancellation may not always be possible.

 
I Have lost all of my Keys, what is the process?

To order a spare or replacement key, you must visit your local authorized Mercedes-Benz dealership in person. The key must be pre-paid and the following documentation must be provided: original copy of vehicle registration and vehicle owner driver's license, passport or identity card. All key must be deactivated.

 

If you have more questions about ordering a key, don’t hesitate to contact us online or give our service department a call at (405) 870-1286. While you’re here, be sure to browse our current specials to start shopping for your next great offer in the Oklahoma City area!