To order a spare or replacement key, you must visit your local authorized Mercedes-Benz dealership in person. The key must be pre-paid and the following documentation must be provided: original copy of vehicle registration and vehicle owner driver's license, passport or identity card.

As a Mercedes- Benz owner, the following documentation is required: Owners original title or registration and matching driver's license, passport, or identity card. As an authorized representative or delegate, the following documentation is required: The owners original title or registration, the vehicle owner's driver's license, passport or identity card, and a signed and dated letter of authorization from the vehicle owner.

No, a key cannot be ordered over the phone. All keys must be ordered in person at your local authorized Mercedes-Benz dealership.

No, each key is hard-coded to the unique VIN. Once a key is programmed into a vehicle, it cannot be reprogrammed.

Mercedes-Benz smart keys can only be purchased through an authorized Mercedes-Benz dealership.

Yes, an authorized representative or delegate may order and/or pick up a key on your behalf. The following documentation is required: original title or registration matching the vehicle owner's driver's license, passport or identity card, and a signed and dated letter of authorization from the vehicle owner. In addition, if picking up a key, the authorized representative or delegate must bring the vehicle into the dealership.

The key has to be synchronized to the vehicle and checked for proper operation, and this must be conducted by a qualified technician at an authorized Mercedes-Benz dealership. The dealership also has to ensure that the person picking up the key has the vehicle in their possession, as an additional means of protection for the vehicle owner.

The vehicle must be present when picking up the key to ensure proper synchronization and operation.

This varies depending on your vehicle's year and model.

The process of ordering and synchronizing a new/replacement key must be documented in person with proper paperwork, forms, and signatures. This process is in place to ensure customer as well as vehicle protection, safety, and security.

In this case, you must act as a delegate to order and obtain a replacement key with the necessary documentation.

No, only authorized Mercedes-Benz dealerships can order and program a key.

Absolutely, your dealership can disable the missing/lost key to ensure customer and vehicle security. The vehicle must be at the dealership before a key order can be placed.

Not necessarily. You should always check the battery first. Call or visit your dealership for details on accessing/replacing the battery if necessary.

No, the key will be provided upon in-dealership synchronization with the vehicle present.

Key orders are processed with great expediency. Cancellation may not always be possible.

To order a spare or replacement key, you must visit your local authorized Mercedes-Benz dealership in person. The key must be pre-paid and the following documentation must be provided: original copy of vehicle registration and vehicle owner driver's license, passport or identity card. All key must be deactivated.