Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of their way to accommodate customers. Todd Bondy is an outstanding leader and Scott Dounn as Service & Parts Director is simply marvelous. Thank you for taking care of your loyal customers.
I loved Brendon! Great customer experience! Thank you!!
Debra, Randy and Todd have consistently gone above and beyond to make sure they find me the the vehicle I want or is closest to the one I want. I was a driver of multiple manufacturers in our family in years past but since MB of OKC has consistently worked hard to help my family we have started buying only Mercedes from them in recent years. Mercedes makes a great vehicle and in the rare instance one of the cars needs service, Debra and team have always made courtesy vehicles available to us. I highly recommend Debra and her team for any Mercedes purchase. She has been there for more years than I can count and consistently delivers.
Long story short, I was quoted one price and when my wife picked the car up it was quite a bit more. I followed up with an email to my service advisor indicating my disappointment. Before the day was out, they had pulled the call where I was quoted wrong and they credited me for the difference! Technically they didn't have to do that, but that shows me that they are serious about taking care of the customer. This has made the difference between me not ever going back and now I certainly will. I have had my care serviced there on multiple occasions and the work has always been very good. No problems. Being in the customer support business myself, I certainly understand mistakes can be made. It is how you handle them that makes the difference and MB of OKC did a wonderful job here!
Sometimes there just isn't a day on one's calendar to schedule a needed service on the car. Because we live 1/12 hours away from the dealer, with my daughter needing to pick her children up after school, and absolutely had to be finished with service in the promised l hour. My car was finished, cleaned, and my daughter and I were on our way home in exactly one hour. Keeping promises are very important, especially when children are waiting to be picked up after school. Thank you everyone in the service department that had to keep that promise, and do it with a job well done. Susan Ferguson
A superb leader in customer service . Husband got a great deal on a gls 300 for my early Christmas present.
Fast easy transaction, good customer service. Good car, and salesman was professional, courteous. The car was good that is very important. I think I will go back later buy another car.
My visit to MB okc was for some service. I was greeted right away after i pulled in. The young man called me by name shook my hand. My service advisor Michael came over and explained how things worked. Asked if i need water or coffee, put me in a loaner vehicle and i was on my way. A few hours later he called said my vehicl was ready. What a pleasent visit. Thanks MB okc for an awesome visit.
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